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    Business Onboarding & Sales Support Administrator

    Gloucestershire | Ecotricity Group Limited

    Job Details
    Category: Administration
    Posted Today
    Location: Stroud
    Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
    Salary Details: £19,500-£24,125
    About The Role
    We are looking for a Business Onboarding and Sales Support Administrator to join our busy Business department working within the Onboarding Team.
    The role is to aid in the handling of client sales and new sign ups, queries and back-office functions for Ecotricity's customers. This will include making sure customers go live following objections and rejections. There is a requirement to ensure that new customers are set up and registered to Ecotricity as smoothly as possible as well as helping generate the daily reporting.
    The individual will work closely with the business sales team and service departments and our external stakeholders to ensure that the accounts of existing customers run as smoothly as possible.
    This role is very varied, challenging, rewarding and requires good communication and organisational skills and attention to detail.
    What you will do:
    Deliver agreed individual targets in line with the department's targets.
    Work towards the monthly KPI's as set by the Team Leader.
    Data Cleansing - Checking information and liaising with sales managers, account managers on occasion, TPI's to ensure timely delivery of new accounts and tenders.
    Tender Preparation including creation of Customers - Ensuring that information is entered correctly into the tender documentation.
    Liaise with both Ecotricity's trading team and the client's account manager to provide bespoke quotations for both Gas and Power contracts.
    To ensure all quotations are sent out within the agreed SLA's.
    Contract creation for Gas and Electricity agreements, including NHH, HH contracts and multi-site tenders.
    Data Verification for all tenders - including the checking of industry databases.
    Create renewal opportunities including quotes to the agreed SLAs set by senior sales administrator.
    Providing phone cover when other members of the team are unavailable.
    Responsible for maintenance and reporting of cases, work items and opportunities.
    Taking deposits for business customers on request of the salesperson.
    Support back-office in providing aftersales support and customer care including support with complaint investigation.
    Covering other onboarding administrators' roles in the event of holidays and absence.
    Ensure customers emails and requests are allocated to sales agents within agreed SLAs.
    Monitor and re allocate opportunities from other teams and individual sales agents as required.
    Ensure sales leakage is kept to a minimum by completing post sales checks and completing objections and rejections.
    Working on supply termination notices, objections and retentions.
    Account set ups and meter builds.
    Various standard and ad-hoc reporting.
    About You
    If you are successful in getting this role it means that you have a real passion for our vision for a Green Britain as well as having an energetic and dynamic approach.
    You have excellent communication skills and are an innovative thinker, willing to try new approaches, and will be someone who really connects with our Values. Read through them - if they're not for you, then you're not for us!
    Knowledge Required:
    Basic understanding of energy industry is preferred.
    Strong skill level in Excel, PowerPoint SAP or similar CRM.
    Good computer literacy including Microsoft Office Packages.
    Skill Set Required:
    Analytical ability to assess and interpret data.
    High level of numeracy and problem-solving ability.
    Excellent written and verbal communication skills.
    Excellent time management & personal organisational skills.
    Strong networking & relationship building skills - both externally and internally.
    Self-driven and results orientated.
    Ability to work under pressure and manage multiple deadlines.
    Good computer literacy including Microsoft Office Packages.
    Attention to detail.
    Good interpersonal skills.
    Utility Industry Knowledge (desirable but not essential).
    Experience of using customer management systems (CRM).
    Manages relationships effectively both internally and externally.
    Treats customers the way we like to be treated ourselves.
    Solutions focused and resourceful.
    Committed to continual improvement.
    Engaging and motivating attitude and style.
    Methodical and organised, managing own work.
    Is receptive to feedback and acts accordingly.
    Exceptional team player who builds open and supportive relationships.
    Flexible and adaptable approach to work.
    Creative and innovative.
    About Us
    What's in it for you
    Healthcare plan, life assurance and generous pension contribution
    Volunteering day
    Hybrid working
    Various company discounts (including shops, days out and events)
    Holiday of 25 days (plus bank holidays) & ability to buy/sell days
    Cycle to work scheme, car pooling and onsite parking available
    As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
    Flexibility statement
    The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
    Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
    Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
    We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2022, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
    We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB.
    _Ecotricity is an equal opportunities employer and is committed to providing equality for all._
    Job Type: Full-time
    Additional leave
    Company pension
    Cycle to work scheme
    Employee discount
    Life insurance
    On-site parking
    Monday to Friday
    Ability to commute/relocate:
    Stroud: reliably commute or plan to relocate before starting work (preferred)
    Work Location: Hybrid remote in Stroud
    Reference ID: 1519
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