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Ready to utilise your experience in UK Pensions market? Are you looking for an exciting opportunity to lead on the delivery of administration services? Are you passionate about handling Operation? We have an exciting role for you as Head of Operations. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Be part of an exciting team where you will be challenged every day. Work closely with the range of teams within the business to bring products to life. Work with customers and identify opportunities to support their strategy and improve their processes across functions. The Role This role will include a market leading service that makes best use of evolving technology to deliver high value services via a low-cost model. Key responsibilities: To proactively deliver a market leading service to Members and Employers, driving a high value/low cost, digital first , delivery model utilising all available technologies to maximise efficiencies. To provide day to day leadership to the Operational teams delivering services to the client in line with contractual requirements and Service Levels. To develop and deliver the operational strategy to achieve ongoing improvements in efficiency, quality and customer experience. To deliver and act upon Insight through analytics to measure the Customer Experience and the impact of any change and inform the Continuous Improvement agenda. To develop and maintain excellent relationships with DfE colleagues and other key stakeholders ensuring customer expectations are understood and delivered at all times. To contribute to the overall account objectives, working closely with Engagement, IT, Finance, Governance and Delivery teams to ensure obligations and timescales are met. To provide UK Pension experience and expertise to TCS for other initiatives and new business opportunities Your Profile Key skills/knowledge/experience: Expert appreciation of member, employer and stakeholder needs and expectations in the UK Pension market and how to deliver and measure consistently great customer experience. Detailed understanding of pension rules and regulations in which pensions administration must be delivered. Detailed knowledge of pension administration business processes, financial products, and Operational Management disciplines. Ability to think strategically and lead diverse teams to achieve challenging targets, including contractual outcome measures. Good communication skills and ability to build trust and rapport and develop strong business relationships with DfE and the wider stakeholders in the Governance structure. Proven experience of operating a multi-channel service, particularly in relation to digital engagement. Practical appreciation of change management methodologies and Lean Six sigma and/or Systems Thinking approaches to drive efficiency and continuous improvement. MS Office Proficient. Will have significant experience in management and leadership roles within the financial services, life and pensions or occupational pensions industry. This will be backed up by relevant professional qualifications. Will have experience of the UK pensions regulatory environment as determined by TPR, and the legal requirements of DWP, HMRC as they impact upon the delivery of services for public sector pension schemes and their customers. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources. Diversity, Inclusion & Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is Inclusion without Exception . You ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs. If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us with the subject line: Disability Accommodation Request . Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Application Process 1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion Join us and do more of what matters. Apply online now