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As a valued Customer Service Advisor, you'll be an integral part of our efficient operations team, dedicated to upholding high levels of customer satisfaction, retaining key clients, and fostering strong business relationships.
Our client is a prominent leader in the pallet haulage industry, establishing its presence in 2007. Renowned for its exceptional transport and warehousing services, our client operates from a state-of-the-art facility located in the Northwest of England. With a relentless drive for growth and excellence, our company is rapidly expanding, boasting a dedicated workforce of over 170 employees across three strategically positioned depots throughout the United Kingdom.
Here's what you'll be doing:
Daily communication and interaction with customers, ensuring their satisfaction and addressing any concerns or questions. Investigating and resolving customer complaints promptly, turning frowns into smiles!
Providing accurate information about our amazing products, services, and delivery times.
Generating daily and weekly reports to track progress and showcase your accomplishments.
Maintaining and updating internal systems and databases, keeping everything running smoothly. ?
? Escalating inquiries to the appropriate team when needed, ensuring swift resolutions. ?
Assisting with the on-boarding of new customers, making them feel welcome and supported. ?
Sharing valuable customer feedback with different departments, helping us continuously improve our service.
Answering calls and emails promptly, providing exceptional customer service at all times.
Completing daily task sheets with efficiency and accuracy, ensuring all tasks are well-managed.
Here's who we're looking for: ?
Excellent Team Player: Collaborate effortlessly with team members and departments, fostering a harmonious and productive work environment.
Outstanding Interpersonal Skills: Build strong connections with others through effective communication and active listening. ?
Clear Communication: Express yourself clearly and concisely, ensuring effective and efficient information sharing.
Keen Eye for Detail: Demonstrate impeccable attention to detail, ensuring accuracy and precision in all tasks and responsibilities.
Proficient with CRM Tools: Possess a working knowledge of Customer Relationship Management (CRM) tools, utilising them effectively to enhance customer interactions and data management.
Thrives in a Team Environment: Collaborate seamlessly with colleagues, embracing teamwork and contributing to collective success. ?
Master of Multitasking: Juggle multiple tasks effortlessly, demonstrating excellent organisational abilities and prioritising skills.
Calm under Pressure: Maintain composure and perform well even in high-stress situations, ensuring a smooth work-flow and exceptional outcomes.
Strong Health & Safety Awareness: Show excellent understanding and adherence to health and safety protocols, ensuring the well-being of yourself and others.
Here's what's on offer: ?
Quarterly Bonus Incentive Scheme: Earn extra rewards based on your outstanding performance! ?
? Generous Annual Leave: Enjoy 28 days of well-deserved vacation, plus an additional day off for your birthday! - get additional holidays for your length of service!
? Flexibility with Holiday Purchase Scheme: You can purchase additional holidays to suit your needs!
Training and Development
Refer a Friend Bonus
? Length of Service Bonus
Death in Service: We prioritise the well-being of our team, providing additional support to your loved ones in unforeseen circumstances
Free Company Uniform
Company Pension Scheme: Plan for your future with our excellent pension scheme, ensuring financial security down the road.
Wellbeing & Counselling Programme: Your mental health matters! Access our comprehensive support program for a healthier, happier you!
Free On-site Parking:Park conveniently and stress-free!
? Competitive Salary: Enjoy a starting salary of £25,042.50 per annual, with the potential to increase based on performance and our updated scheme!
Flexible Working Hours: Work Monday to Friday, 40 hours per week, between 8am-5.30pm. Embrace a rotating shift pattern that suits your lifestyle!