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    Customer Service Advisor

    United Kingdom | Travelex

    Job Details
    Category: Call Centre / CustomerService
    Posted Today
    Customer Service Advisor
    Interested in this role You can find all the relevant information in the description below.
    Asda Travel Money - Glasgow Govan
    Job Type: Permanent/ Part Time
    Hours per week: 20 hrs.
    Salary: £11.00 per hour
    Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly Rota.
    Benefits:
    A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance
    Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice
    A wide range of employee discounts provided by Bravo Benefit
    Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
    22 Days Holiday. Bank holidays and the opportunity to gain more days the longer you are a part of Travelex as well as the option to buy more days
    Current Job Not Taking You Places?
    Exchange your job for a new career with limitless destinations at Travelex.
    Travelex attributes its success and growth down to its hard-working people. It's their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (CSR).
    As an integral part of the ASDA Travel Money Team, you'll be supporting customers with all their Travel Money needs, from Travel Money to products, and offering great rates. Whether you are heading to Europe or the USA, we are here to take the stress out of Travel, giving customers a great omnichannel experience whether that be customers popping in-store to one of our bureaus or online, we are here to help.
    What will you be doing?
    Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
    Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
    Engaging with customers to process all foreign exchange transactions accurately and efficiently.
    Delivering on key performance goals both procedural, operational and customer focused
    Utilising your keen eye for detail to process daily online FX request and deliveries
    Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
    What do I need to have?
    Numerically proficient - You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and converting vast amounts of currency regularly daily
    Great communicator - You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.
    Desire to succeed - You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
    What does the interview process look like?
    Step 1 - Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
    Step 2 - You'll be invited to a face-to-face interview at the bureau to meet with our Bureau Manager. Here we'll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you'd be working with vast amounts of money on a regular basis they'll also be a small numerical test too that'll you'll complete.
    Step 3 - If successful we'll reach out and offer the opportunity to join Travelex as our newest employee. If you're unsuccessful, we'll still reach out to you to provide detailed feedback. We owe you that much as an employer who's dedicated your time to meet with us
    About Travelex
    We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever
    Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
    Apply to this job.
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