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    Chief Operating Officer - Global Broking Centre

    London | Aon Hewitt

    Job Details
    Category: Executive Positions
    Posted 2 days ago
    Chief Operating Officer - Global Broking Centre

    We're hiring!

    Aon are currently recruiting a Chief Operating Officer - Global Broking Centre to join our team in London. The Chief Operating Officer - Global Broking Centre will be primarily responsible for supporting the growth in revenue and profit ensuring delivery of projects, initiatives and TOM to achieve short-term financial results and long-term financial goals and to ensure effective and compliant operating practices within their areas of responsibilities.

    About Aon

    Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

    Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

    The FCA's Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime. The primary aim of SM&CR is to drive individual accountabilities for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be always fit and proper and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviour.

    About the Role

    Your impact as a Chief Operating Officer - Global Broking Centre:

    • Contribute to the Commercial Risk strategy by ensuring the Aon target operating model for area of responsibility is documented, agreed and implemented.
    • Ensure requirements are operating model is understood and supervise delivery and organisational change of IT and digital changes within area of responsibility. Partner with CIO to implement global and Regional business platforms as appropriate for the GBC and to lead UK specific system needs.
    • Drive operational effectiveness through implementation of agreed global drivers.
    • Keep the GBC business leadership appraised of upcoming market, eCommerce and technology developments and trends. Develop plans to align with and bring to bear relevant changes.
    • Deliver on Aon's strategic growth and service objectives within the GBC- set challenging short and medium-term goals. Measure, growth, service and business performance; work with the business and finance leaders to support growth in profit and service that will enable Aon to differentiate from competitors.
    • Lead unforeseen operational issues and events effectively and within a timely fashion to reduce risk. Provide support and input to GBC Leaders on material issues arising.
    • Actively handle first line risks, minimising exposure to financial loss, brand damage or data loss.
    • Establish effective relationships with business leaders to ensure operational issues are resolved and key management activities are completed (e.g., HR calibrations).
    • Find opportunities to drive efficiency, improve margin and resource utilisation across the business.
    • Ensure business sponsorship and readiness for change programs within the GBC. Ensure, where responsible, plans are robust, handled and delivered on time, budget and within risk tolerance.
    • Working with the UK Head of Operations, ensure location and utilisation plans are in place and future needs considered and communicated.
    • Ensure appropriate access and use of systems or applications which support our business or produce data that is meaningful to the development of future client or market propositions or solutions.
    • Ensure effective operational resilience and business continuity planning is in place.
    • Accountable for Operations Client Service Delivery, whether handled directly or indirectly. Work with UK Operations Leader and their team to drive service improvement.
    • Work with the GBC leadership, UK COO and Global SL COO to develop, deploy and drive utilisation of new products and solutions, Platforms and Solution Line data needs within the Region.
    • Optimize GBC procurement and travel spend; leverage analytics to find opportunities to support ESG objectives.
    • Ensure that processes, policies, procedures and measures are in place for monitoring and maintaining standards of business conduct consistent with the legislative and regulatory requirements.
    • Responsible for working in accordance with the FCA Risk Management Framework, and compliance with the Aon UK and corporate policies, including participation in the management.

    Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

    About you

    Your knowledge and expertise:

    • Stakeholder management, interpersonal skills, and relationship building skills are required for the successful execution of this role.
    • Validated experience in a combination of finance, operations and program management roles working in a matrixed, global organization.
    • Experience leading and driving sophisticated projects to completion.
    • Ability to lead by influence and drive consensus among senior executives as well as lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.
    • Proven ability to adapt to new environments and lead and inspire change.
    • Ability to lead by influence and drive consensus among senior executives as well as lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.
    • Strong work ethic, tenacious, solutions-focused problem solver.
    • Strong interpersonal skills, written and verbal, ability to communicate complex ideas simplistically.
    • Candour to give honest assessments and valuable advice and counsel as well as maintain confidentiality.
    • Validated leadership skills with demonstrated integrity, ability to be successfully deliver in a highly matrixed organisation and stakeholder management abilities.
    • Excellent analytical, numerical and information gathering skills. Determines pertinent information required by management to make effective decisions. Ensures that the gathering, processing, distribution and use of this information occur in a timely, accurate and cost-effective manner.
    • Motivation, coaching and development of staff and evidence of proactive management of performance issues.
    • Good understanding of the industries Aon operates within; evidence of applying industry best practice or solutions to reduce risk or improve customer service.
    • A track record of operating successfully in a regulated environment and with a good understanding of risk management, legal and compliance issues.
    Salary and Benefits

    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.

    Our Colleague Experience

    Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

    We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application

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