5+ Cca Recruitment Group Jobs

Role: Customer Service Advisor Location: Hammersmith - hybrid working (2 days office 3 days at home) Salary: £17.27 per hour Term: 3 months temporary contract Hours: 36 hours per week, Mon-Fri between 8am-7pm CCA Recruitment are delighted to be partnering with a client to deliver recruitment for their housing repairs customer service centre. Handling calls for their residents in their customer service centre to make quicker and smarter decision to enhance customer service. Do you have customer service experience within contact centre customer focused environment? Are you able to investigate and follow through on a task from start to finish? Is your aim to give customers the best experience possible? The Customer Service Advisor role will start on a temporary basis for 3 months but has the potential to go further onto a fixed term or permanent contract for the right candidate. The role offers fantastic career development opportunities for employees who want to learn and progress within the team, including customer service and leadership accredited courses. Duties of the Customer Service Advisor will include: To act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels Where appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is required To capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Centre cannot fully resolve a query To access and record actions on the council's central housing database and other systems to provide residents with relevant information and services, for example, to issue a rent statement, take a rent payment, order a repair and to make a surveyor appointment. To develop knowledge of key policies and procedures and to use quiet time to keep this knowledge fresh to deal most effectively with the most frequent service requests. To carry out telephone surveys on a range of issues and record the outcomes To capture and update relevant customer information To work in a performance management driven culture with SMART objectives linked to the overall Customer Service Centre key performance indicators, customer satisfaction and first contact resolution targets To act as an ambassador for excellent customer service standards taking ownership for resolving each customer enquiry To act as positive role model for other staff members, and convey the LBHF standards and values at all times To quickly understand customer requirements and resolve these in an efficient manner and deliver an excellent customer experienceExperience of working as a Customer Service Advisor in a fast-paced customer service centre environment is essential for this role. Please follow the link to apply