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This client is an international law firm employing 700 staff across six office locations, ranging from Hong Kong to London

They are now looking for a E-Billing Supervisor, they will be responsible for the supervision of the E Billing team

Responsibilities

• Direct supervision of the e-billing team including distribution of workload, training and development and ensuring the team provides a superior level of customer service

• Thorough analysis of team's performance reviews, feedback and action planning aiming for continuous Improvements

• Continue to develop the teams skills and knowledge so they meet SLA targets and their yearly SMART objectives

• Work with the Senior E-Billing Specialists to ensure invoices are uploaded in a timely manner and be aware of any client billing requirements

• Continuous and ongoing improvement of the current E-Billing processes by introducing improvements and efficiencies to the current workflows

• Being the point of contact for escalations for the Senior E-Billing Specialists and ensuring the queries are handled correctly and promptly through to appropriate resolution

• The ability to challenge key stakeholders both internal and external and build and maintain strong working relationships

Candidate Profile

• Prior E-Billing knowledge is required including supervisory experience
• Excellent communication skills
• Accounts department experience including reconciliation experience
• Good IT skills and experience on financial applications. General technological awareness
• Process documentation, review and development
• Strong query resolution skills and excellent data input skills with first time accuracy
• Experience of working in a multi-currency environment (preferred but not essential)
• Experience of working in a shared service environment (preferred but not essential)
• Competent Excel and Word user
• Self-motivated, pro-active and driven to improve at all times
• A team player, capable of working together towards a common target
• Deliver a 'can do' and proactive approach at all times

Important Notice

It is Career Legal's policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.

Career Legal is a Recruitment Agency and is advertising this vacancy on behalf of one of its Clients.