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    Customer Team Leader

    Norfolk | Carshop

    Job Details
    Category: Transport & Logistics
    Posted 9 days ago

    CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. We have ambitious growth plans that will see us nearly double in size in the next few years.

    In 2021 we were named Glassdoor's best company to work for in the UK.

    Are you ready to grab the wheel and start your engine on a new customer service career?

    WHAT WILL I BE DOING?

    This role heads up the final (and most important) part of the customer's journey through CarShop, your team are responsible for the reveal of a customer's shiny new purchase. Your role will ensure that all vehicles have been inspected to the highest possible standard and any work required is completed.

    You will also oversee the coaching and leadership of your team, manage and record complaints and objections as well as positive feedback. As well as performing attendance review meetings, 121's and coaching sessions and performance manage where necessary.

    WHAT DO I NEED TO BE SUCCESSFUL?

    Ideally you will experience leading a team in a retail, hospitality or other customer service environment. With knowledge of managing difficult customers/complaints.

    Other than that we are looking for, good organisation and excellent communication skills both written and verbal as well as a desire to lead and inspire a team to achieve targets.

    The only thing we NEED from you is a Full UK/EU Driving License.

    WHAT CAN I EXPECT?

    A brilliant working environment, ongoing training and a fully mapped career path to the top!
    Basic: £23,000
    OTE: £26,000

    Other than that you will get 33 days annual leave (inclusive of Bank Holidays), discounts on cars bought from CarShop, a very wide reaching corporate discount scheme and much more.

    CARSHOP RECRUITMENT PROCESS

    If you are successful you will be invited for a face to face interview in our store.

    CarShop welcome applications from all walks of life, we encourage diversity of all kinds in our offices, prep centres and stores and we think that anyone and everyone can be a part of that.

    We do not discriminate in our process in any way shape or form and if you need proof of this, just walk into one of our fabulous stores and see for yourself.

    You may also have experience of: Aftersales Manager, Customer Service Manager, Contact Centre Manager, PDI, Pre-delivery Inspector, Handover Manager, Sales Team Leader, Sales Leader, Business Development Manager, Team Leader, Sales Supervisor, Retail Manager, Retail Supervisor, Supervisor, Consultant Manager, Store Supervisor, Depot Supervisor, Shop Supervisor, Team Manager, Shift Leader, Retail Team Leader, Sales Executive, Account Manager, After Sales, etc

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