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Motor Claims Handler


Yorkshire | 22 day ago

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    Motor Claims Handler

    Yorkshire | DWF

    Job Details
    Category: Insurance & Superannuation
    Posted 22 days ago

    Paralegal/ Claims Handler


    Competitive Salary + Generous Benefit Package

    DWF's busy Leeds-based Motor Insurance team are currently looking to recruit experienced Insurance Claims Handlers. The successful candidate will already have Insurance Claim Handling experience, ideally in a defendant RTA environment and exposure to Insurance pre- litigation work.

    As an experienced Insurance Claims Handler you will progress cases to an effective and satisfactory conclusion for clients whilst providing and maintaining management information under the terms of the client service level agreement.

    You will be working with industry leading experts in a friendly and committed working environment and get involved in a variety of tasks such as:

    • Action all cases in line with practice group/client service standards and protocols ensuring the monitoring and completion of MI as required;
    • Use of the case management system and / or use of standard documentation wherever appropriate to maximise cost efficiency;
    • Utilise negotiation and communication skills to proactively settle/assist in the settlement of cases to the satisfaction of the client whilst further developing legal technical knowledge;
    • Analyse risk and utilise commercial knowledge to develop sound judgement in order to justify decisions in the management of cases;
    • Prioritise and organise work efficiently and effectively to ensure client service level agreements and deadlines are met;
    • Understand the role in the context of the practice group and proactively seek to increase contribution via the allocation of work;
    • Work flexibly in adjusting to changes in priority of workload as dictated by the practice group;
    • Interpret financial information to monitor your own performance against agreed targets ensuring there's an ability to explain any differential;

    Experience is desirable as we are interested in someone with:-

    • Previous experience of running a Motor Insurance pre-litigated Caseload with a proven track record of success both from a financial results and client service perspective.
    • A good working knowledge of credit-hire
    • Experience dealing with MOJ and OIC personal injury claims
    • The ability to mentor and coach more junior members of the team
    • The ability to prioritise and manage multiple tasks
    • Excellent attention to detail to be able to carefully analyse files and data
    • The ability to work well under pressure and to tight deadlines
    • Excellent teamwork skills
    • Flexibility and adaptability in your attitude and approach to work
    • Business acumen and an understanding of the clients' needs

    Are you interested in joining an international legal business and develop your legal expertise?

    Then we would love to hear from you

    Benefits package and flexible working:

    We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That's why, when you join DWF, you'll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers and a buy as you earn share scheme. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme.

    DWF is a flexible business which has adopted a hybrid working model where our people enjoy a mix of home and office working. We believe that by operating in a hybrid way, our people enjoy the advantages of both office based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we preserve the DWF culture and values. We welcome applications from people looking for a flexible and agile role and we are happy to explore your preferred working patterns as part of your application.

    About DWF

    DWF is a leading global provider of integrated legal and business services, operating across eight key sectors in over 30 global locations with over 4,000 people. Our purpose is to deliver positive outcomes with our colleagues, clients and communities. The legal market has changed profoundly in the last decade and the speed of change continues to increase. There is a clear and growing desire for legal services to be delivered in an easier and more efficient way. So we've listened to our clients and designed a range of services to meet these needs. We deliver integrated legal and business services on a global scale through our three offerings; Legal Advisory, Mindcrest and Connected Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. This Integrated Legal Management approach delivers greater operational efficiency, price certainty and transparency for our clients. Without compromising on quality or service.

    We are not just a law firm

    We are not just a law firm; we are the world's only listed global legal business.

    Our vision is to become the leading global provider of integrated legal and business services, building a global professional services business whose DNA is rooted in law. We achieve this through our Integrated Legal Management approach, as we are the only legal business to have acquired a recognised ALSP (Mindcrest) and to operate a range of business products and services (Connected Services).

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