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Employment Specialists Ltd

2+ Employment Specialists Ltd Jobs

Client Support Advisor

Employment Specialists Ltd

Suffolk | 5 day ago

Trainee Underwriter

Employment Specialists Ltd

Essex | 6 day ago

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    Client Support Advisor

    Suffolk | Employment Specialists Ltd

    Job Details
    Category: Call Centre / CustomerService
    Posted 5 days ago

    Our client is growing its operation in Ipswich and looking to recruit talented Insurance professionals to work closely with their clients.

    You'll join a busy team servicing clients while supporting other teams including in other locations.

    So you'll not only be experienced but be proactive and able to use your initiative - and to communicate well with people at all levels - internally and externally.

    As a Client Support Advisor your responsibilities will include:

    • Understand the Client's business, continually working with the Account Executive's to fully support any specific client requirements
    • Participate in renewal planning, anticipating and preventing possible issues
    • Manage and coordinate workflow around renewals for your clients
    • Delivery of reliable, high-quality and timely technical and administrative support
    • Attend relevant meetings, ensure notes and follow up actions are completed
    • Develop and maintain close working relationships with Brokers & Account Executives
    • Generate and issue evidence of cover, debit notes and closing instructions
    • Produce contractual documentation to a high level and within timescales
    • Produce data, statistics, and information packs in support of the placement of a client's programme
    • Support the creation of slips, endorsements, MTA's
    • Ensure contract records are accurately maintained within the system
    • Manage and resolve queries from clients and Insurers

    To be successful supporting your Clients, you will demonstrate:

    • Relevant Insurance industry experience
    • Excellent communication skills (written and verbal)
    • Attention to detail
    • Ability to organise and prioritise workloads with good time management skills
    • Supporting your clients through high quality service
    • Delivering documentation and client support compliantly
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