42+ Express Jobs

1st Line IT Helpdesk Analyst

Express Recruitment

Derbyshire | Yesterday

Kitchen Team - PizzaExpress


Berkshire | Yesterday

Internal Recruiter

Vegetarian Express

Hertfordshire | 3 day ago

Internal Recruiter

Vegetarian Express Ltd

Hertfordshire | 3 day ago

Production Operative CB10

Staffline Express

Cambridgeshire | 3 day ago

Van Driver 3.5t

Staffline Express

London | 3 day ago

AM Supervisor and Planner


Yorkshire | 3 day ago

Assistant Store Manager Designate - Yorkshire

Vision Express

Yorkshire | 4 day ago

Customer Service Advisor

National Express Group PLC

Essex | 4 day ago

Customer Service Advisor 19 hours

National Express Group PLC

United Kingdom | 7 day ago

  • / 5
  • Get job alerts and never miss a job!

    1st Line IT Helpdesk Analyst

    Derbyshire | Express Recruitment

    Job Details
    Category: I.T. & Communications
    Posted Yesterday
    Express Recruitment are once again supporting one of the UK's leading technology firms, who due to ongoing growth, are seeking a 1st Line IT Helpdesk Analyst to join their expanding technical team.

    The successful candidate will be enthusiastic about both technology and providing first class customer service as well as possessing a passion for resolving issues to ensure exceptional company standards are maintained.

    In return, you will receive a starting salary of c£22,000, plus other employee benefits including 25 days holiday plus bank holidays, the ability to buy and sell up to 5 days holiday, a pension scheme, full training, staff discounts, and an employee assistance programme.

    Roles & Responsibilities

    Assist the 1st Line helpdesk team with any technical queries
    Escalate complicated technical issues to the 2nd/3rd line team
    Log calls on the in-house CRM system
    Respond to issues raised via ticketing system
    Perform 1st line troubleshooting and attempt to identify root cause analysis
    Adhere to company processes and procedures to ensure customer standards are maintained
    Carry out ongoing training on internal, custom-built systems

    Skills & Experience

    Experience in retail or a customer service environment preferable
    Previous experience working within an IT environment beneficial
    IT related qualifications desirable but not essential
    Confident communicator with customers and colleagues
    Experience in proven fault identifications and troubleshooting beneficial

    About Express Recruitment

    Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, "exceeding expectations every time" of over 267,000 candidates.

    We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

    Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on or give us a call on and we will do the rest for you.

    Vacancy Summary

    Hours: Full Time, Monday-Friday (37.5 hours per week)

    Salary: c£22,000 per annum D.O.E

    Location: Swadlincote, Derbyshire

    Job Type: Permanent

    Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

    This vacancy is being advertised by Express Recruitment Ltd. The services advertised by Express Recruitment Ltd are those of an Employment Agency. IND123
    Apply to this job.
    One step closer to getting hired!