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Express Recruitment are once again supporting one of the UK's leading technology firms, who due to ongoing growth, are seeking a 1st Line IT Helpdesk Analyst to join their expanding technical team.

The successful candidate will be enthusiastic about both technology and providing first class customer service as well as possessing a passion for resolving issues to ensure exceptional company standards are maintained.

In return, you will receive a starting salary of c£22,000, plus other employee benefits including 25 days holiday plus bank holidays, the ability to buy and sell up to 5 days holiday, a pension scheme, full training, staff discounts, and an employee assistance programme.

Roles & Responsibilities

Assist the 1st Line helpdesk team with any technical queries
Escalate complicated technical issues to the 2nd/3rd line team
Log calls on the in-house CRM system
Respond to issues raised via ticketing system
Perform 1st line troubleshooting and attempt to identify root cause analysis
Adhere to company processes and procedures to ensure customer standards are maintained
Carry out ongoing training on internal, custom-built systems

Skills & Experience

Experience in retail or a customer service environment preferable
Previous experience working within an IT environment beneficial
IT related qualifications desirable but not essential
Confident communicator with customers and colleagues
Experience in proven fault identifications and troubleshooting beneficial

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, "exceeding expectations every time" of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

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Vacancy Summary

Hours: Full Time, Monday-Friday (37.5 hours per week)

Salary: c£22,000 per annum D.O.E

Location: Swadlincote, Derbyshire

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised by Express Recruitment Ltd. The services advertised by Express Recruitment Ltd are those of an Employment Agency. IND123