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Patient Concierge Full time permanent role - office based 37.5 hours per week Monday - Friday - covering shifts between the hours of (Apply online only) with a later finish of 1930 on a Thursday only. East Grinstead area. Due to unique and rural workplace location it is essential to be a driver and have your own transport. Plenty of free parking available on site Salary: £25000 plus very good company benefits We are delighted to be working alongside our private medical based client as they seek to recruit a full time and permanent Patient Concierge to join their friendly, established and busy team based on the outskirts of East Grinstead. This is an excellent opportunity to join an organisation who are highly respected within their particular field. The company: My client is a Private health-care clinic and prides itself as a worldwide Centre of Excellence. Patients are referred nationally and internationally. The role: The purpose of the Patient Concierge role is to increase patient satisfaction by providing exemplary customer service throughout the patient journey. The role will involve supporting several key processes underpinning the business with direct contact with the Medical Director, directors, managers, customers, and suppliers on a daily basis as well as other external parties as required. This is a very hands-on role with the candidate being fully involved in the day-to-day functioning of the site The business has grown and continues to grow under a 'family' environment within the head office based close to East Grinstead. Patient Concierge duties and responsibilities Manage the patient journey from initial consultation until surgery Responsibility for assigned patients, including follow up until surgery is booked. Appropriate management of challenging patients working with senior managers to facilitate a satisfactory conclusion Proactively anticipate concerns and needs of patients at all stages of the treatment process to provide a best-in-class "personalised" patient experience Ensure the smooth flow of patients throughout the clinic Manage wait times demonstrating effective communication to manage patient and consultation expectations Be accountable for the reception environment ensuring this is appropriate and creates excellence in customer service Deliver outstanding customer service to patient's and visitors to the site Must have a flexible attitude to working hours to cover late finishes on a Thursday Taking payments for services and products Providing exceptional levels of customer service to reassure patients Answering phone calls and either directing queries accordingly or dealing with the patient's requests. Answering patient queries via email, letter, and phone Data Entry onto the in-house systems General administration support for the whole team Document copying, scanning, and filing. Preparing clinics with patient files and maintaining these files with documentation To ensure all correspondence receives prompt attention and is maintained accurately. Ensuring all patients/visitors are signed in and out of the site Carry out post op courtesy calls to patients. Office experience is required along with working knowledge of office systems such as Microsoft. Training will be provided for the right candidate however, the ability to communicate clearly, confidence and personality is crucial for this role. Key skills, experience and competencies required: Experience and confidence in telephone call handing in an office environment is essential. Outgoing and confident personality, good problem solver, able to respond quickly to changing business needs. Excellent written and verbal communication skills techniques are crucial with a good level of computer literacy including a working knowledge of Microsoft office, including Excel. Effective and competent organisational skills Ability to work as part of a team but show individual accountability. Willingness to learn new tasks and the ability to take on and accept responsibility. This is an excellent opportunity to join a highly thought of organisation who are a world leader within their field. This organisation offer an excellent working environment and superb long term career opportunities Please apply now for immediate consideration! First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job