Category: I.T. & Communications
Salary 30,000 - 32,000 GBP per year
Good working knowledge of desktop computer, laptop, smartphone/tablet hardware devices and configuration, network and computer security concepts, and troubleshooting
- At least two years of experience in an ICT support role
- Relevant Microsoft or industry recognized qualification
- Flexible and adaptable attitude to change
Support the day-to-day running of ICT facilities, systems, and infrastructure in the School and across the Harpur Trust Office
- Undertake general tasks to promote the use of ICT for education and development of students and employees
- Provide first, second, and some third line technical support for students, school, and Harpur Trust staff
- Carry out problem analysis to implement temporary or permanent fixes to restore service
- Review, identify, and resolve security vulnerabilities
- Manage patch management and regular infrastructure firmware and software/operating system updates
- Utilize Microsoft Intune for mobile device management and device compliance
- Assist or take a lead on the maintenance and development of other School and Harpur Trust IT systems and projects
- IT Support
- Microsoft Intune
We are a dynamic and forward-thinking company, committed to providing the highest quality education and support for our students and employees. We are currently seeking a proactive and self-motivated Technician to join our team.
As the Senior IT Support Technician, you will play a vital role in ensuring the smooth running of our IT service desk. You will provide technical support for students, school, and Harpur Trust staff, taking ownership of issues and implementing solutions to restore service as quickly as possible. In addition, you will be responsible for managing security vulnerabilities, patch management, mobile device management, and software/OS deployment.
To be successful in this role, you should have a good working knowledge of desktop computer, laptop, smartphone/tablet hardware devices and configuration, network and computer security concepts, and troubleshooting. You should also have at least two years of experience in an ICT support role and possess a relevant Microsoft or industry recognized qualification.
Due to the rapidly changing nature of technology, a flexible and adaptable attitude to change is essential. This position provides an excellent opportunity to develop a solid grounding in all aspects of ICT in a stimulating environment and would be ideal for someone who eventually wants to supervise an IT technical team.
We offer a competitive salary and a range of benefits including 25 days of annual leave plus bank holidays and Christmas closure days, a private health care scheme, CPD opportunities, a generous pension scheme, free lunches during term time, and free onsite parking.
If you are interested in joining our team and have the required skills and qualifications, we invite you to apply. The closing date for applications is Monday 14 August 2023 and interviews will be held on Wednesday 23 August 2023. Please note that we reserve the right to close the vacancy early if we receive a sufficient number of suitable applicants.
For more information and to apply, please visit our website: website link .
Please note that internal candidates must apply through Employee Self Service.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. As part of our recruitment process, successful applicants will be required to undergo child protection screening, including checks with past employers and the Disclosure and Barring Service (DBS). We may also carry out online searches on shortlisted applicants. Please be aware that the post is exempt from the Rehabilitation of Offenders Act 1974, and we will ask job applicants to declare all convictions and cautions in advance of attending an interview.
Join our team and contribute to the growth and development of our students and employees. This is a full-time, permanent position, working 40 hours per week, all year round.