Our client is a well-established freight forwarder offering a customs made personal freight forwarding service to clients both imports and exports multi modal worldwide. We are now looking to strengthen the team at their Leeds office and are recruiting for a Freight Forwarding Export Account Manager You will act as a main point of contact for allocated clients ensuring their business needs are met on a day-to-day basis, providing a full Export freight service to them and other customers and agents, whilst working as a team member within the Export department and office. Main Duties: Develop and maintain strong, professional relationships with allocated clients and suppliers to grow new and existing business. Work closely with colleagues as part of a dynamic team to ensure all aspects of work within the department is covered professionally and efficiently. Share relevant information with colleagues and assist with training of new members of staff. Negotiate rates, LCL/FCL/Airfreight/RoRo/Road freight, with shipping lines/suppliers, liaise with our customers both in the UK and overseas. Providing your customers with quotations within set guidelines, maximising profits achieved, whilst maintaining the integrity of the relationship. Following up on quotes issued and renegotiating if necessary. Make bookings in accordance with instructions received from the customer. Ensure that information is recorded accurately on all relevant export systems and that the information is kept current and up to date. Monitor the shipment throughout, liaising with all parties, keeping your customer updated, ensuring instructions (and changes) are confirmed in writing to all. Any serious/potentially serious issues with a shipment must be bought to the attention of GM/Directors at the earliest opportunity. Ensure correct Customs documentation/instructions are received to issue customs clearance instructions in a timely fashion. Arrange UK Container LCL and Airfreight or Road deliveries from Customers nominated load point through to delivery. Prepare and send invoices, check and authorise purchase invoices for payment. Be alert to any sales opportunities and develop under guidance of GM/Directors. Exercise proper file management to ensure easily retrievable files/documents. Experience: You will have sea freight exports freight forwarding experience to apply. Ideally any air and trailer exports would be advantageous. Must be Full IT conversant and familiar with Windows. Benefits: Salary £25,000 - £32,000 Monthly reward scheme (qualifying) Annual Bonus Scheme (qualifying) 23 days Holidays Plus Birthdays plus statutory days Contributory Pension scheme Free Parking Hrs 0830 - 5pm - with 1 hr break - Mon to Fri Modern Air con spacious offices with pleasant outlook. Break out area and Kitchen. Free Tea Coffee Office based non hybrid
