2+ Ips Group Jobs

Senior Legal Counsel - Regulatory
London (Remote/Hybrid Working)
£110,000 - £130,000 (plus package)
Permanent Role

Role Overview:

Morgan Philips Specialist Recruitment is presently representing a world leading financial payments technology company in search for a regulatory legal counsel to join their team. Working closely with other members of the legal team and reporting to the Head of EU & UK Regulatory Legal the successful candidate will primarily provide legal advice and support on legal risks relating to customers, particularly in the area of customer complaints and servicing.

Key Accountabilities:

• advising customer services and operations teams on applicable laws and contractual terms that regulate the provision of the company's services to its European customers (consumers and businesses);
• advising executive escalations teams on escalated and time sensitive customer complaints including those received via regulators, ombudsman services and external law firms and liaising directly with them as required;
• drafting and reviewing responses to customers and external parties on more complex matters. An ability to exercise good judgement and to escalate as appropriate is essential;
• maintaining and updating information and records to ensure accurate reporting to internal and external stakeholders;
• advising public relations and media teams:
• providing clear, timely and actionable legal advice in connection with proposed changes to customer experiences and associated product changes /enhancements to ensure compliance:
• monitoring ongoing legislative and regulatory changes in the area of customer services, customer disclosures and complaints management;
• creating and advising on templates, policies and procedures to address new legal requirements;
• creating and implementing efficient and repeatable legal advice processes:
• providing training on relevant topics;
• identifying productivity improvements and helping to drive and direct process changes to ensure continuing efficiency;
• helping to effectively manage legal budget and cost controls where required; and
• supporting senior colleagues in the legal team on a variety of litigation, regulatory issues, strategic projects and legal department operational matters.

• Qualified lawyer in Ireland, or in an EU Member State, or the U.K. with a valid practising certificate (or equivalent) with experience in a law firm or as in-house counsel.
• Experience in litigation and complaints management is preferred.
• Experience in payments, ecommerce, financial services regulation or banking is desirable.
• Ability to thrive in a fast-paced, changing environment and matrixed organisation.
• Organised, with a keen attention for detail and an ability to manage multiple tasks and projects simultaneously.
• Creative problem solver who remains calm under pressure and who can effectively prioritise.
• Highly resourceful and collaborative team player.
• Ability to take ownership of matters, knowing when to take decisions and when to escalate.
• Flexibility to work with colleagues in other jurisdictions (particularly the United States) and on occasion accommodate calls and deadlines aligned to their time zones.
• Excellent communication and interpersonal skills: fluent English is a necessity and any other European language useful (French or German preferred).

Please note you will receive an automated response advising you that we have received your CV.

Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Contact

Harry Shepherd

Morgan Philips Specialist Recruitment
12 Red Lion Square
WC1R 4HQ London
United Kingdom

Apply for Senior Legal Counsel - Regulatory Job Reference: UK855250

Please complete all required fields marked

Only MS Word, PDF, HTML and text formats.