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FIRE AND SECURITY SERVICE MANAGER Company based in Essex Position Purpose To manage the Service Department in order to effectively undertake all site service work secured by the company. The prime purpose is to manage the department and staff to ensure that all service and small works contracts and allocated commissioning contracts are undertaken in a timely and cost effective manner through to completion and where appropriate handover, all in accordance with the Company s established ethos and values. Operating Environment This position will be responsible to the Managing Director or whomever may be nominated by the Managing Director. This position has the responsibility for ensuring that all service and small works contracts and allocated commissioning contracts are completed in a timely and cost effective manner. The incumbent will operate from the Company s offices and will spend sufficient time in the office to effectively manage all of the site services for which the Service Department is responsible. The incumbent will be expected to identify any issues effecting the ongoing efficiency and operational performance of the service function and make recommendations for improvements. Major Accountabilities Initiate and maintain effective planning system to ensure proper control of all key aspects of service management. Ensure that the Service Department carry out all service and small works contracts and allocated commissioning contracts in a timely and cost efficient manner, through to completion and if appropriate handover. Ensure the effective training, supervision, and control of all members of the Service Department. Where appropriate this will include the effective training and management of Apprentice Service Engineers though to successful qualification. Identifying small works opportunities and organising pricing, quotations for and securing orders from clients for such works and where appropriate for supervising and/or commissioning such works. Identifying opportunities for refurbishing existing risk areas or for planned new areas on clients sites. Organising and being responsible for all necessary paperwork and reports (where appropriate working with Administration Manager to organise). JOB DESCRIPTION 2 of 2 Communications To effectively communicate with others across the company to enable key duties to be handled in a timely and efficient manner. Being part of the management team by contributing to issues such as: - General business direction - Improving procedures and processes Key Measurements Effective scheduling and execution of all site services work within agreed time frames and costs, all while maintaining our customer service ethos. Identifying opportunities on client sites for small works and/or for refurbishing existing risk areas or for planned new areas. On small works contracts organise pricing, quotations and securing orders and where appropriate for supervising and/or commissioning such works. The effective training, supervision and control of department members including Apprentice Service Engineers. Trigger timely issuing of all client invoices. Ongoing recommendations as to how service department performance can be improved. If this sound like you please email cv asap