16+ Juice Recruitment Ltd Jobs

Do you want to join and busy and thriving business in an exciting period of growth? Do you have excellent Customer Service experience?Juice Recruitment is excited to be working with a dynamic online Pharmacy based in Bristol.This role has arisen due to growth in the business.This is an exciting and varied role which will give you the opportunity to make a real difference and provide excellent customer service.You will be:

• Providing support, coaching and development to the team alongside the Customer Service Manager
• Ensure the patient journey is maintained
• Understanding patient needs, and provide viable solutions
• Maintain daily contact with suppliers and business partners to ensure effective relationships are built and maintained
• Confident in helping customers via phone and email and keen to take ownership of the issues raised
• Provide excellent customer service by responding to in and outbound queries
• Create, develop and implement customer service policies, procedures and measures
• Take responsibility for the internal claims process for lost or damaged parcels
• Lead staff training and coaching sessions relating to customer service
• Handle complex and escalated complaints competently in line with business

You will have:

• Strong customer service experience
• Experience in managing or leading a team - desirable
• Highly organised and self motivated with proven track record of delivering excellent customer service
• Warm and personable nature
• Open to and actively welcomes feedback and development opportunities
• Strong desire to deliver excellent customer service and provide a great patient journey

Benefits

• Salary: £26,000 - £32,000 per annum (DOE)
• Working pattern: 40 hours per week, 8.30am- 5.00pm with 30 minutes lunch break Monday- Friday
• 23 days paid holiday plus all bank holidays
• Pension & bonus
• Car parking space available
• On-going training and development opportunities

Please contact Kelly at Juice Recruitment today!