4+ Maersk Jobs

Multi-Carrier Customer Experience Partner

A.P. Moller - Maersk

Manchester | 3 day ago

Multi Carrier Customer Experience Partner

A.P. Moller - Maersk

Suffolk | 3 day ago

Single Carrier Customer Experience Partner

A.P. Moller - Maersk

Liverpool | 3 day ago

Procurement Analyst

A.P. Moller - Maersk

United Kingdom | 3 day ago

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    Multi-Carrier Customer Experience Partner

    Manchester | A.P. Moller - Maersk

    Job Details
    Category: Transport & Logistics
    Posted 3 days ago

    Are you committed to delivering a world class service to customers?

    Do you have a proactive approach and a positive can-do mind-set?

    Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment?

    Come and join a successful and ambitious Maersk Customer Service team.

    We offer

    This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.

    This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.

    As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Service Analyst, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.

    Key responsibilities

    • Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures

    • Liaise with other key parties including third party suppliers and other Maersk offices around the world

    • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency

    • Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines

    • Produce internal and external reports and statistics as required including client KPI reporting

    • Monitor the performance of third party suppliers with the aim of identifying areas for improvement

    • Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it

    • Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process

    • Attend client/other meetings as required

    • Participate in Supply Chain Management project teams

    • Work on other ad hoc tasks and projects as requested

    We are looking for

    • Passion for customer satisfaction and service excellence

    • Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions

    • Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices

    • Expertise with Microsoft applications: Word, Excel, Outlook

    • Outstanding attention to detail

    Apply to this job.
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