Job summaryWould you love to work in a supportive team enjoying a varied role? Are you very well organised and proactive? Do you have excellent communication skills and the drive to deliver excellent service? If so, we'd love to hear from you!
The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
Safer lives. Safer Ships. Cleaner Seas.
Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.
We welcome applications from all communities, and we don't discriminate against any identity. We're interested to hear from you, regardless of your background.Job description
UK Maritime Services (UKMS) inspect and survey ships to ensure that they are meeting both UK and international safety, security and anti-pollution standards. Additionally, UKMS works closely with the Directorate of the United Kingdom Shipping Register (DUKSR) in providing certification to ships and seafarers, the registering of vessels on the UK flag and responding to pollution from shipping and offshore installations.
The Business Support Officer will play a key role within the Marine Office, to ensure that the Business Support service is consistent and aligned with Survey and Inspection priorities. Reporting directly to and working closely with the Marine Office Business Support Manager, the successful individual will provide a first-class quality survey and inspection service to both customers and clients of the Agency's maritime services.
We will look to you to provide high quality administrative support within the Marine Office which will include monitoring mailboxes and responding promptly to emails from internal and external customers, photocopying and filing to ensure documents are accurate and easily accessible. The role will involve utilising excellent customer service skills to ensure the appropriate advice and action is provided over the telephone and face to face.
This is a fantastic opportunity to join a very friendly close-knit and supportive team in a varied role, which provides services that contribute directly to the safety of the seas.
This role will be based in the Southampton MCA office. MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work. Details of the arrangement will be discussed further with your line manager.
There may be a requirement for travel on official duty within the UK, which may involve overnight stays away from home.
Please note, we welcome applications from individuals seeking a part time role. However due to business requirements, this is a job share role and the successful candidate will be required to work on a Thursday and Friday to cover hours a week.Responsibilities include but are not limited to:
Working under the line management and direction of the Business Support Manager. Providing the day to day support to the Marine Office Technical Manager and Surveyors, including those Surveyors operating remotely administrative processes involving Boat Masters Licences, Pelorus deficiencies, Monthly Reports etc Maintaining paperwork and records (including registered files) required by Surveyors prior to, and after survey/Inspection ensuring appropriate systems are updated.
Assisting with the day to day bookings of survey applications taking account of Surveyor eligibility requirements and availability for job allocation. Liaising with the Business Support Manager and Business Manager and Directorate of the United Kingdom Shipping Register as and when required about surveyor allocation. Assisting with the booking of UK and Overseas travel arrangements for Surveyors. Maintaining Surveyor eligibility records.
Providing general advice to industry and the public in accordance with MCA policies, including Marine Office public counter service.
Providing administrative Business Support (including telephone answering, filing and post duties) and Secretariat duties to the Marine Office for internal/external meetings. Person specificationAbout You
We are looking for a proactive, personable individual with a positive can-do attitude. You will be able to build rapport quickly with both internal and external stakeholders and will enjoy working collaboratively in order to achieve successful outcomes.
You are passionate about delivering great customer service and have excellent verbal and written communication skills with the ability to tailor these to suit your audience and the situation.
Computer literacy is an essential skill for this role, and you will be familiar in the use of Microsoft Office IT software.
You will be a flexible and adaptable person with excellent organisation and planning skills, which will allow you to prioritise workload and allocate resources effectively. About Operational Delivery Profession (ODP)
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Working Together
- Communicating and Influencing
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
Click here to get a copy of the MCA Staff Benefits Brochure Things you need to knowSelection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying. How to Apply
As part of your application, you will be required to complete a CV and a Personal Statement.
Please provide a CV outlining your career history, and the key responsibilities you had in each of your roles.
Within your CV and Personal Statement please demonstrate (in 750 words) your:
Experience of communicating effectively, using both oral and written communication skills.
Excellent organisational skills with the ability to prioritise your work.
Working knowledge of Microsoft Office IT applications. Sift and Interview Dates The sift is due to take place on 17th & 18th October 2023.
Interviews are due to take place from week commencing 30th October 2023.
This interview will be conducted via face to face at one of our offices, details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
The selection process will be designed specifically for the role. As a result, your assessment could include:
You're encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website . Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via . as soon as possible before the closing date to discuss your needs. Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website . click apply for full job details