Migrant Help

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    Client Adviser - Victims of Slavery Support Services

    Belfast | Migrant Help

    Job Details
    Category: Community & Sport
    Posted 6 days ago

    Job Title: Client Adviser - Victims of Slavery Support Services

    Location: Belfast

    Salary: £27,275 - Increasing to £31,059 following successful completion of a 6 months probation period

    Job type: Fixed Term until 1st January 2025, Full Time.

    Closing Date: 28 November 2023

    About us:

    Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

    We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

    The Role:

    We are currently looking for a Client Advisers to join our dedicated and supportive Victims of Slavery Support Service (VSSS), on a fixed term contract. There is potential for this to be extended or made permanent.

    The successful candidate will have experience of working in a client focussed environment, providing customer service and be passionate about protecting our vulnerable clients.

    The scope of this role is to work as part of the Migrant Help Victims of Slavery Support Service team and to provide a professional support service to victims of trafficking and ensure a seamless service to clients. This includes the provision of support and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary.

    Duties and Responsibilities:

    • Provide support to victims of trafficking (known as clients), as directed by the VSSSS Senior Client Adviser
    • Manage a case load offering appropriate individual support to client
    • Refer clients to health and specialist agencies as necessary
    • Arrange for the provision of necessities, including accommodation, food, clothing, toiletries
    • To arrange meaningful activities, which may include social events, language lessons, orientation briefings, etc
    • Support the process of clients being able to obtain employment and affordable housing, where appropriate
    • Arrange the process of supporting a return to a client's country of origin, where appropriate
    • Collect management information as required
    • Arrange for the preparation of appropriate documentation with Home Office/embassies, as appropriate in NRM referral
    • Provide support to other colleagues as and when required
    • Provide telephone assistance and new referral meet and greet during unsocial hours on a rota basis
    • Keep up to date with legislation and the impact it may have on service users, and disseminate as appropriate to the team
    • Undertake any other duties which may be assigned from time by the VSSSS Senior Client Adviser

    About you:

    • Experience of providing face to face customer service to clients and visitors
    • Excellent self-organisational skills with an attention to detail and proactive approach
    • Ability to work well and communicate effectively with people at all levels within the Organisation and externally
    • Ability to communicate with clients with limited English language
    • Ability to work empathically with people facing transition and uncertainty

    What else to expect:

    • The VSSS team operate Monday - Friday 9am - 5pm, however there may be occasions where you will be required to work outside the hours
    • This post will require travel; therefore, flexibility is required to meet this need when it arises

    This post is subject to an ACCESS NI check, therefore the applicant must:

    • Provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
    • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.


    • Flexibility and work life balance
    • Enhanced family friendly provisions
    • Additional holiday entitlements
    • Perkbox benefits
    • Non-contributory pension scheme.

    Please click on the APPLY button to complete the application form for this role.

    Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

    Candidates with the experience or relevant job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer will also be considered for this role.

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