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We have an exciting opportunity to lead a small team of welcome staff and volunteers at Kinver Edge. As Welcome Manager, you will head up the staff & volunteer team, to welcome our visitors and help them enjoy their visit.

As the most senior person on site, you will lead and empower your team to respond to customer enquiries, support programming & events, oversee site issues and be the face of the National Trust. You'll be experienced in managing people, delivering outstanding customer service and leading on risk management.

This vacancy is included in a trial of the 'Disability Confident' scheme (level 1).

If you have a disability, and your qualities, skills and experience are a good fit with the 'Who we're looking for' section below, we will guarantee you either a telephone or face to face interview. Please contact us at , when you apply, to let us know, quoting the reference number for this vacancy.

You'll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Operations & Experience Manager to develop the site offer.

You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service, presentation across the site and visitor experience, using good judgement and decision making, in line with National Trust guidelines and policies. You'll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery without senior support being on site. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.

To deliver this role successfully, you'll need:

• Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment
• To be naturally curious about people, and with an enthusiasm to and experience of delivering the highest standards of customer service
• Excellent organisational skills
• Confident leader, adaptable and responsive under pressure
• Ability to initiate service recovery without senior support
• Good IT skills (all MS Office)