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    Customer service Advisor - Home furniture

    Leicestershire | Next PLC

    Job Details
    Category: Call Centre / CustomerService
    Posted Today
    Come and join the Next Online Team! Due to our continued and exciting growth we have a number of new opportunities!

    Home Department Customer Service Advisor- Based onsite at our Enderby, Leicester contact centre

    Base pay £10.12 per hour (£18,926 annual salary pro rata) + performance bonus of up to 6% per year paid quarterly.

    You will receive an additional £1 per hour for working weekends.

    Base pay rising to £10.79 after a 6 months successful probation period is completed. This increases to £11.88 per hour once you have met a certain skill set within the role.

    Shifts : Sunday - Tuesday 8am - 6pm & Wednesday 8am - 2pm ( 34.5 Hours per Week)

    Shift: 2 : Wednesday 2pm - 8pm, Thursday - Saturday 8am - 6pm ( 34.5 Hours per Week)

    Benefits:

    Full training and exciting opportunities for further career progression
    Free onsite parking
    Optional overtime to boost your salary
    Onsite staff shops with Next and branded clothes discounted by up to 75%
    Great pension scheme
    25% discount on all Next merchandise
    Fantastic Next sharesave scheme
    An opportunity to enhance your salary through our competitive bonus scheme!

    If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at Next we are committed to providing a friendly, helpful service to our online customers that contact Next. This could be booking in a delivery or dealing with customer who has eagerly awaited delivery of their furniture, only for it to arrive faulty. In every instance, you'll put the customer first.

    This is a unique customer service role as there are no sales targets; you'll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service. Our call centre in Enderby (Head office) offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the Next Online family.

    We are looking for people who are as passionate about customer service as we are. We are looking for people who are not only passionate about customer service but can think outside the box. We need people who understand how exciting it should be to invest time and money dressing a Home but can empathise when things don't quite go to plan. If you have a love for all things related to building a home, this could be the role for you.

    We provide 3 weeks full time paid training (split over 2 sessions) followed by sponsor support immediately after training, to help you consolidate your learning & put your skills into practice.

    You'll also be required to:

    Give exceptional customer service by truly listening to the customer and resolving their queries
    Treat every customer like it's your first and only customer that day
    Navigate through various computer systems, liaise with other teams across Next if required
    Work to set Key Performance Indicators and Standard Level Agreements.
    Engage with customers and colleagues, creating a people focused work culture.

    During our peak trading periods you'll also be required to work an additional 4 hours for 20 weeks of the year.

    Full time training to commence January /February 2023.

    About you:
    You'll have experience of working in Customer Services, ideally within a call centre environment.

    You'll have experience of working in Customer Services, ideally within a call centre environment.
    You'll be a natural problem solver with the ability to think outside of the box.
    Be a confident decision maker who takes full accountability for their actions.
    Be able to communicate in a confident, clear and friendly manner.
    Enjoy providing exceptional customer service.
    Have the ability to remain calm under pressure.
    Have good literacy and numeracy skills.
    In order to apply for this position you must not have had an unsuccessful application for a similar role within Next in the last 6 months.
    This role is 100% customer service orientated with no sales targets!

    All successful applicants will be subject to criminal & credit checks in line with our Reference Policy.

    In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

    What's Next?

    Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.

    All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

    In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without NEXT sponsorship

    Job Types: Full-time, Part-time, Permanent

    Salary: £10.12-£11.88 per hour

    Benefits:
    Company pension
    Employee discount
    Free parking
    On-site parking
    Store discount
    Schedule:
    8 hour shift
    Supplemental pay types:
    Quarterly bonus

    Ability to commute/relocate:
    Leicester, LE19 4AT: reliably commute or plan to relocate before starting work (required)

    Experience:
    customer service: 1 year (preferred)
    Apply to this job.
    One step closer to getting hired!