Job Title: Retention Executive
Salary: £22,000 to £26,000, plus £6,000 commission
Benefits: Hybrid Working Pension Medical Cash Plan Life Assurance Discounted Gym Membership and more
We have a fantastic opportunity for a Retention Executive to join our Beyond Connectivity department. As a Desk Based Retention Executive, you will be responsible for the resign and retention of Mobile, Hosted and Connectivity products through resellers.
Achieve all resign and retention targets setRetain the existing reseller customer base, ensuring a minimum of 80% retention
Understand all accounts and build effective and strong relationships with reseller
Understand competitors and what propositions resellers are selling against in order to build solutions
Maintain a thorough understanding of all product ranges and completing the necessary training where required
Analyse customer data to build new offerings for the reseller
Upselling and cross selling products where possible
Deliver reseller training and offer support to the reseller to retain their customers
Understanding reasons for churn and looking for creative ways to combat this
Working with the wider team to increase Reseller satisfaction and reduce churn
Qualifications / Relevant Experience:
Previous experience of retention or resign in Telecommunications
Ability to use Microsoft packages including Word and Excel
Proven history of achieving sales targets and KPIs
Customer and client facing experience in a sales environment
Understanding of UK telecommunications network market
Essential Skills & Qualities:
Excellent communication skills with the ability to deal with difficult customers
Good commercial acumen
Ability to use own initiative
Enthusiastic approach to managing relations and meeting customer needs
Able to communicate effectively through written and verbal media
Whats in it for you?
A great team to work collaboratively with
Excellent training in our products, services and industry, with a focus on self-development
Well support your career goals and help you achieve your true potential
Lots of company benefits, rewards, recognition and more.
If you want to join a growing, successful and stable business that can offer an exciting career, click apply now to submit your application and well be in touch.
All candidates must have the right to work in the UK.
We are an equal opportunities employer.
Please note all roles that move to offer are subject to receipt of satisfactory references and an identity check.We will be moving to interview and selection quickly so please dont wait until the deadline to get your application in!