29+ One Housing Jobs

Rent and Service Charge Assistant We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. The One Housing Customer Operations teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people s lives, each and every day. Join our Customer Operations team as a Rent and Service Charge Assistant We re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision. The role We have a fantastic opportunity for someone to join us in the position of Rent and Service Charge Assistant in Camden. Location: Atelier House, Camden, London - Hybrid working Salary: £23,000 per annum Your responsibilities will include: Dealing with customers directly, responding to customer enquiries via phone email and email. Answering customer calls. Resolving CRM cases. Providing an excellent customer focused professional service to residents and clients ensuring all legal landlord/freeholder obligations are met. Ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required. Assisting the rents and service charge manager in all tasks and responsibilities. Advising and understanding lease terms, statutory measures and One Housing policies relevant to the shared ownership and leasehold properties and its charges. Ensuring a good working relationship with relevant One Housing colleagues and stakeholders. Meeting all targets set and any relevant corporate objectives, including production of KPI s and stats. What you will need to succeed We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have: Good IT skills generally and specifically in relation to Excel. The ability to build effective links with relevant stakeholders, both internally and externally. A driven and target orientated mindset. Commitment to delivering exemplary and industry leading customer service. Basic experience and knowledge of service charges and rent setting. Basic experience and knowledge of property management, calculating and issuing property charges, including services and rents. The offer Our benefits offer you an array of perks designed with your wellbeing in mind. Salary:£23,000 per annum Your holidays are important to us. Take up to 28 days annual leave plus bank holidays. Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year. Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities. Well done! With our colleague recognition programme you will know when you ve done a Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level. We re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7. Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification. Experience new things. We offer you a career break after 3 years continuous service. About us As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve. At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits. We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work. We welcome applications from everyone. Apply today for a fulfilling career in our Customer Operations team. OHGCORP