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A great opportunity has become available for an Customer Service Analyst to join a leading FMCG group based in Blackpool! You will be responsible for providing a proactive service to customers, processing and maintaining orders, as well as supporting the day to day operations.

Client Details

Our client is a thriving Logistics Distribution and Supply Chain company based in Blackpool looking to expand their team with a driven Customer Service Analyst.

Description

Duties of the Customer Service Analyst:

• Handling customer requests and complaints in a professionally and timely manner to resolution
• Build and improve customer relationships
• Support continuous development and improvement of processes
• Processing telephone and email requests for quotation within 24 hours
• Maintain and update the CRM database
• Take ownership of your personal objectives and development

Profile

The successful candidate will be/have:

• Confident telephone manner
• Computer Literacy
• Good organisational skills and attention to detail
• Upbeat and organised
• Passion for providing solutions and motivated by achieving targets

Job Offer

• Salary of £22,000-£24,000
• Great career growth opportunity
• Pension Scheme
• Free on-site-parking
• Monday - Friday (No weekend work)