10+ Pertemps Worcester Jobs

Job Title: Customer Service AdvisorJob Type: Full-timeSalary: £22,000.00 per yearJob Location: DroitwichSchedule: Monday to FridayBenefitsCasual dressCompany eventsCompany pensionFree parkingHealth & wellbeing programOn-site parkingWork from home (ad hoc only- preferred in the office)Job Description:We are seeking a skilled Customer Service Advisor to deliver exceptional service to our client. As a pivotal point of contact, you will navigate customer accounts with a focus on providing a first-class experience. By collaborating with various departments, you will not only ensure optimal outcomes for our customers and the business but also contribute to your own professional growth.Shift Patterns:8am-4pm, 9am-5pm, and 10am-6pm (rotating throughout the week)Principal Accountabilities/Responsibilities:Handling inbound calls from existing customers.MUST HAVE COMPLAINTS call handling experience Ensuring all customer records are updated promptly.Efficiently responding to customer emails.Collaborating with other departments.Regularly updating customers on their accounts.Communicating with customers via phone, email, and letter.Maintaining customer files in adherence to company policy.Liaising with external agencies in the absence of the Customer Service Manager.Assisting with administrative tasks.Monitoring and recording customer complaints.Executing tasks assigned by the Customer Service Manager.Undertaking any other necessary duties.Experience:Previous experience in a customer-focused environment (preferably over the phone or face to face).Excellent written and verbal communication skills.Ability to work under pressure and meet deadlines.Strong multitasking skills.Ability to build rapport with customers over the telephone.Exceptional telephone etiquette.Please send your CV to