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    Training Centre Administrator

    Glasgow | QA

    Job Details
    Category: Administration
    Posted Today

    Training Centre Administrator Office-based
    (Part-Time in our state-of-the-art Glasgow Training Centre)
    16 hours per week (Thursday and Friday 8.00am to 5.00pm)

    About QA:
    QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes, University programmes, and apprenticeships. We're currently on an exciting growth trajectory and are looking to welcome a part-time Training Centre Administrator into our market leading Operations team. This is a purely office-based role in Glasgow.

    We play a key role in tackling the UK's alarming nationwide shortage of digital skills head-on, and partner with most FTSE 250 companies to help provide innovative solutions for these much-needed training shortages. We're talking some of the largest global brands! As a Training Centre Administrator at QA, you'll be enabling some of our largest clients to win in the digital revolution.

    About the Position:
    Using your natural customer service focused approach, you'll be responsible for delivering a reception and administration service for the QA training centre & Glasgow staff office, supporting all events running at the centre and ensuring that quality standards are consistently maintained.

    This role would be a great fit if you're experienced in a customer-facing role, be that from an office, a training-centre, or even retail or hospitality. It is a part-time position of sixteen hours per week; Thursdays and Fridays, but overtime is available for holiday and sickness cover.

    Key Responsibilities:

    • Respond to incoming telephone calls and emails in a timely and professional manner, meet and greet all visitors to site and register learners on arrival for their event.
    • Investigate and report any learner no-shows.
    • Responsible for day-to-day administration tasks within the centre ensuring that a quality focus is reflected in the customer's experience at all times.
    • Responsible for the day-to-day management of supplier relationships, key to fulfilling training centre requirements (e.g. couriers, stationery, maintenance, refreshments).
    • Provide a helpdesk service for trainers, learners and staff members ensuring requirements are fully accommodated and an exemplary level of customer service is consistently achieved.
    • Responsible for ensuring that the training centre and staff office facilities are clean, presentable and well maintained (working with external suppliers, Facilities Team and Training Centre Manager).
    • Understand QA's Health & Safety policy ensuring that all visitors, trainers and learners are provided with relevant Health & Safety information upon arrival.
    • Happy to flex up and work additional hours to cover holidays and sickness

    About You:
    You'll be a great customer-service ambassador and the following qualities will be required to thrive in this exciting position:

    • Experience in a customer-facing role
    • Proficiency in MS Applications, particularly Word, Excel and Outlook
    • A can-do attitude
    • A willingness and aptitude to create fresh ideas
    • An ability to work on your own initiative.

    What We'll Do For You!

    You may have noticed we've not stated the salary for this Customer Service Coordinator position. We're currently working on creating more transparent salary bands across QA, so rest assured, our salaries are competitive and will be discussed as part of the recruitment process. We're offering you the following strong benefits package;

    • 27 days holiday plus ability to purchase 5 more days
    • 3 days a year fully paid training,
    • 2 days a year paid charity volunteering
    • Medicash (healthcare moneyback scheme)
    • £500 referral scheme
    • A superb Gymflex scheme
    • Our own BenefitsHub to receive loads of discounts
    • Casual dress code and more

    The hours are Thursdays and Fridays 8.00am to 5.00pm

    You'll instantly be welcomed into the team and at QA, we celebrate our diversity and have won numerous awards that demonstrate our commitment to our inclusive culture. We want everyone to feel part of QA, so have created several welcoming networks that you can join, and we'll set you up with a buddy to help get you settled in from day one.

    As QA is growing, we're lucky to be able to offer our fabulous people clear career progression, which is why so many of us choose to stay! There's a huge wealth of opportunity to move around the different areas in QA. (These current vacancies have arisen precisely because of that!) We also enjoy our fantastic rewards and recognition awards, which really helps keep motivation levels going. After all, who doesn't like being praised for working hard?

    As market leader in training, we know a few things about learning & development! You'll have access to our bespoke development programmes as well as a clear progression structure to fulfil your potential.

    Apply to this job.
    One step closer to getting hired!