30+ Red Recruitment Jobs

Are you looking for a role with purpose? Do you enjoy helping others and providing excellent service? Red is recruiting for a fast-growing water services company that gives three million customers safe, clean water and help to protect our environment. They're looking for excellent communicators and problem solvers to join their customer service team. If you would like to work as a Customer Service Advisor in Cardiff, apply now!

Package and Benefits of a Customer Service Advisor:

Salary: £20,099 per annum + annual bonus
Location: Cardiff
Contract: Permanent, full-time
Hours: Monday to Friday, between 8am - 6pm, and 1 in 3 Saturdays, 9am - 1pm
Hybrid working after 6-month probation (2 days office, 3 days home!)
Enhanced employer pension contributions
Reduction on gym memberships and high street shopping
Cycle to work scheme
Car-leasing scheme
Health CashBack scheme, employee assistance programme for you and your family
And much, much more!

Key Responsibilities of a Customer Service Advisor:

Providing excellent customer service by demonstrating positivity and a passion for solving issues
Consistently listening, questioning, and probing to devise the best strategy to resolve the account and help the customer
Building rapport to understand our customers' needs, identifying vulnerability, and negotiating the best way forward
Exuding the company's values to help them achieve their mission
Supporting colleagues in day-to-day tasks, communicating effectively with them and contributing to their improvement
Educating customers on the most appropriate information for them
Demonstrating a 'one-touch' and right-first-time approach to help with each customer as quickly and appropriately as possible

Skills and Experience of a Customer Service Advisor:

A minimum of A-C GCSE's (or equivalent) in Math's and English
Experience in having complex and challenging conversations
Great problem solver with a confidence in decision making
Used to working in a regulated environment and capable in planning and managing workloads to meet deadlines
Flexibility in your work to change priorities when necessary
Fantastic communicator to build rapport with customers and show empathy whilst communicating with balance and commerciality
Proficient in IT skills with the ability to learn new systems quickly
Great attention to detail

If you'd like to work as a Customer Service Advisor in Cardiff, apply now!

Red Recruitment (Agency)