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    Customer Service Advisor

    South Glamorgan | Red Recruitment

    Job Details
    Category: Call Centre / CustomerService
    Posted 4 days ago
    Are you looking for a role with purpose? Do you enjoy helping others and providing excellent service? Red is recruiting for a fast-growing water services company that gives three million customers safe, clean water and help to protect our environment. They're looking for excellent communicators and problem solvers to join their customer service team. If you would like to work as a Customer Service Advisor in Cardiff, apply now!

    Package and Benefits of a Customer Service Advisor:

    Salary: £20,099 per annum + annual bonus
    Location: Cardiff
    Contract: Permanent, full-time
    Hours: Monday to Friday, between 8am - 6pm, and 1 in 3 Saturdays, 9am - 1pm
    Hybrid working after 6-month probation (2 days office, 3 days home!)
    Enhanced employer pension contributions
    Reduction on gym memberships and high street shopping
    Cycle to work scheme
    Car-leasing scheme
    Health CashBack scheme, employee assistance programme for you and your family
    And much, much more!

    Key Responsibilities of a Customer Service Advisor:

    Providing excellent customer service by demonstrating positivity and a passion for solving issues
    Consistently listening, questioning, and probing to devise the best strategy to resolve the account and help the customer
    Building rapport to understand our customers' needs, identifying vulnerability, and negotiating the best way forward
    Exuding the company's values to help them achieve their mission
    Supporting colleagues in day-to-day tasks, communicating effectively with them and contributing to their improvement
    Educating customers on the most appropriate information for them
    Demonstrating a 'one-touch' and right-first-time approach to help with each customer as quickly and appropriately as possible

    Skills and Experience of a Customer Service Advisor:

    A minimum of A-C GCSE's (or equivalent) in Math's and English
    Experience in having complex and challenging conversations
    Great problem solver with a confidence in decision making
    Used to working in a regulated environment and capable in planning and managing workloads to meet deadlines
    Flexibility in your work to change priorities when necessary
    Fantastic communicator to build rapport with customers and show empathy whilst communicating with balance and commerciality
    Proficient in IT skills with the ability to learn new systems quickly
    Great attention to detail

    If you'd like to work as a Customer Service Advisor in Cardiff, apply now!

    Red Recruitment (Agency)
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