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    Contact Centre Customer Service Advisor - Stockport

    Lancashire | Sky

    Job Details
    Category: Call Centre / CustomerService
    Posted Today
    Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

    Join Sky as a Customer Service Advisor in our Stockport contact centre earning £19,750 rising to £20,800 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.

    It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you'll split your time between home and the office.

    What you'll do:

    Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package

    Learn about our products and how to have great conversations with customers

    Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience

    Be part of a supportive, fun, and friendly customer service team

    Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

    What you'll bring:

    Brilliant listening skills

    A passion for problem solving

    An ability to empathise and understand customer needs

    A passion for delivering brilliant customer service

    The Benefits:
    There are reasons people can't stop talking about as there's something for everyone with our fantastic range of benefits:

    Individual Lifestyle

    Free Sky TV, along with discounted broadband, Sky Glass and mobile

    Health and well being

    Discounts on external gyms

    Cycle to work scheme

    Private healthcare and Digital GP via Aviva

    Dental and other healthcare options

    Financial wellbeing

    Sky pension plan and Life Assurance which gives you extra piece of mind

    Share in the Company success

    Annual sharesave scheme and long service awards

    In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities.

    CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

    Where you'll work!
    Getting here is easy with Stockport train station a few minutes' walk. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea, coffee and fruit, prayer room, bike storage and shower facilities.

    Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

    Why wait?

    Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

    To find out more about working with us, search on social media. A job you love to talk about.
    Apply to this job.
    One step closer to getting hired!