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    Service Architecture Senior Manager

    Middlesex | Sky Group

    Job Details
    Category: Other
    Posted Today
    What you'll do:
    • Contribute to define Sky's Service future vision and our definition of service maturity. Define the governance, standards & service experience metrics to demonstrate improvements.

    • Identify how new and existing services scale for the future, how changes impact their reliability, how will they be maintained etc including organisational impact (skills, operating model, culture). Detect risks, deficiencies, legacy, and technical debt, and recommends solutions for improvement.

    • Produce an enterprise level view of the interaction between services that allows Group Technology to understand and explain the multifaceted story about how we deliver services e2e including 3rd party suppliers, their contracts, and dependencies.

    • Define the business and cost models, roadmap and plans to address the gaps between future and current state, in sync with the Technology budgeting planning process, so our services are designed and built for operability

    What you'll bring:
    • You are an authority on "all things service" (ITSM, ITIL, SRE, automation, resilience & reliability, AI ops, RPA, etc) and how to improve them (Lean, 6-sigma, TQM, BPR, value chain analysis, data modelling, etc)

    • Experience analysing business strategy, market and industry trends to define the requirements, principles and models that guide service evolution.

    • Highly analytical: you can process large amounts of data and information and distil it

    • Able to explain abstract and technical concepts and their relation to business and customer value

    • Delivery orientated. You are hands on thrive on making things happen!

    • Builds relationships and collaborates wide and deep in organisations

    Team Overview:

    Our Group Service Management team makes sure all our services are top notch. This includes everything from the products our customers enjoy like NOW, broadband and mobile; to the services we offer businesses, and the content we deliver to our partners. We also work closely with colleagues from across the business to help them innovate and deliver the unbeatable service our customers love.

    We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embeded in our team, and we engage our supply chains in creating a sustainable future!

    The Rewards:

    There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few:

    • Sky Q, for the TV you love all in one place

    • A generous pension package

    • Private healthcare

    • Discounted mobile and broadband

    Where you'll work:


    Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

    On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


    Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working!

    And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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