21+ Smart10ltd Jobs

• Job Title: Customer Service Team Leade
• Salary: £28,000 - £30,000
• Location: St Albans
• Contract: Permanent
• Hours: Full Time 9:00am 5:30pm

COMPANY

Our client who are in the Financial Service industry are looking for an experienced Team Leader. The successful candidate will have proven experience managing a team and a background in Customer Service.

SKILLS REQUIRED

• Previous experience in a similar role
• Experience working in Customer Service
• Working in the Financial Service industry would be a bonus
• Excellent communication skills and a professional telephone manner
• Works well in a fast-paced environment

RESPONSIBILITIES

• Organise the team members workload, and delegate tasks.
• Ensure the team are reaching daily targets and KPI s.
• Ensure call quality is maintained and procedures are followed.
• Provide an exceptional service to clients and resolving and issues efficiently.
• Ensure records and data are kept up to date.
• Adhere to FCA and other regulatory requirements.
• Monitor calls and provide reports to management team.

ADDITIONAL INFORMATION

• Holiday allowance: 21 days holiday + bank holidays
• Parking available onsite
• Pension scheme
• Life Assurance

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data