2+ Venesky Brown Jobs

Service Management Consultant


Midlothian | Yesterday

Marketing Officer (Outside IR35)


Lanarkshire | 3 day ago

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    Service Management Consultant

    Midlothian | Venesky-Brown

    Job Details
    Category: I.T. & Communications
    Posted Yesterday
    Venesky-Brown's client, a public sector organisation in Edinburgh/Glasgow, is currently looking to recruit a Service Management Consultant for an initial 6 month contract with potential to extend on a rate of £280/day (Outside IR35). This role will be a hybrid of working at home and in the office.


    - Auditing of existing ITIL/Service Management processes with the organisation and define areas for improvement
    - Translating operational areas for improvement into development demand
    - Lead HR colleagues through readiness steps to embed ServiceNow HR Service Delivery module within the organisation
    - Document and implement ITSM Quality Assurance within the organisation
    - Provide training and coaching for ITSM processes across Digital and associated teams
    - Evangelise the strategic direction of ITIL/Service Management practices across the organisation
    - Coordinating Major Incidents
    - Contributing to ServiceNow product roadmap
    - Support and deliver the disaster recover assurance of digital services, striving towards a sustainable Recovery Time Objective of 2hrs and Recovery Point objective of zero. This will be assured at 6 weekend points over the course of a FY year

    Essential Skills:

    - Operational experience leading Service Management
    - Previous process management and process ownership experience
    - Experience in SLA & reporting set-up
    - Experience as a ServiceNow developer
    - Ability to facilitate Agile requirements gathering
    - Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills

    Desirable Skills:

    - Knowledge of the newly offered products in Vancouver ServiceNow release
    - Experience of Jira/ServiceNow interface development

    If you would like to hear more about this opportunity please get in touch.
    Apply to this job.
    One step closer to getting hired!