30+ Virgin Money Jobs

Business Unit: Group Commercial
Salary range: 31,200 - 46,800 per annum DOE + red hot benefits
Location: Remote within the UK, with travel to Hubs as required

Get ready to Live a Life More Virgin

Are you interested in Artificial Intelligence? We are looking for someone who is passionate, pragmatic and customer focused to help support our team. We need them to work with other analysts in the team to help transform the customer experience using our Virtual Assistant. The role is a mix of art and science. The art of good conversation and the science of the engineering that underpins it. There's plenty of scope for learning and development, and you'll be breaking new ground for Virgin Money and helping to write the rulebook for Conversational Banking.

What you'll be doing

• As part of a small team you'll be responsible for containing customers within our digital channels
• You'll work with teammates to manage the virtual assistant- that includes creating new customer journeys, optimising the experience by making sure that it is trained in the right way and delivers the right customer outcomes (it's like looking after a very expensive Tamagotchi!)
• Manage the help portal, which is where all our FAQs, how to guides and important information can be found. This is a critical foundation of our digital ecosystem
• Measure the performance of these channels, searching for ways to optimise and improve customer experience

We need you to have

• You have experience working with chatbots, virtual assistants, artificial intelligence, natural language processing or natural language understanding
• A logical mindset and have a keen eye for detail
• A keen interest in numbers and know how to figure your way around a spreadsheet
• A knack for writing and telling stories in a way that is appealing to customers, needless to say good grammar is essential
• Passion for delivering great customer outcomes and know how to map out a customer journey
• A keen interest in digital channels, and you think artificial intelligence is fascinating

It's a bonus if you have but not essential

• Credit card experience
• Experience of completing data analysis
• Experience with flow testing, unit testing and conversation analysis

Just to flag

Not sure you've all the skills? That's okay - still apply as we value passion and potential so tell us why you'd be great in your application.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.