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Our client is seeking an administrator with a minimum of five years Insurance or Compliance administration experience to work in their Warrington Office

This team provides customer service and administrative support on a specific contract for a key client of this brokerage

The Team is critical to this contract to onboard high volume Appointed Representatives for our client.

Our customer service Administrators will play a crucial part in this by processing and undertaking administration duties in a timely and accurate manner which supports the overall delivery of the contract.

You'll be:

• Conducting Inbound and outbound customer contact strategy
• Managing and reviewing records against set criteria
• Processing changes to database records and administering requests accurately,
• Ensuring contact management systems are kept up to date.
• Meeting agreed productivity requirements along with processing data accurately so the quality is right first time.
• Ensuring deadlines are met, customer expectations are exceeded and procedures are adhered to for every process, with accurate record keeping maintained throughout.
• Taking full ownership of queries and following them through to a successful outcome.
• Working 35 hours per week

o Our administrators work 9am - 5pm Monday to Friday.

• Please note this role will be predominantly office based but there may be a requirement to work from home in line with Government guidelines
• To be successful in this role you'll need:

o Previous administration experience gained in General Insurance or Compliance

o Microsoft Office skills

o Excellent attention to detail

o Strong levels of accuracy

o Excellent verbal and written communication skills