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3+ Deverellsmith Jobs

Resident Manager

deverellsmith

London | 4 day ago

Senior Lettings Negotiator - South East London

deverellsmith

London | 4 day ago

Property Manger

deverellsmith

Berkshire | 6 day ago

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    Resident Manager

    London | deverellsmith

    Job Details
    Category: Real Estate & Property
    Posted 4 days ago

    I working with build-to-rent company that are looking for a Resident Manager to join the team.

    The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.

    Key Responsibilities & Accountabilities:

    • Act as the primary customer-facing representative for all current and prospective residents.
    • Ensure an exemplary experience from initial inquiry through move-in and during residency.
    • Innovate to elevate standards, exploring opportunities for improvement.
    • Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
    • Achieve set targets for occupancy, revenue, and Net Promoter Scores.
    • Manage resident contracting, ensuring compliance with standards, legislation
    • Oversee applicant checks, screening, and commercial risk management.
    • Conduct inspections to maintain property standards and report maintenance issues.
    • Manage the move-out process, including deposit release.
    • Participate in events and enhance resident experiences.

    Qualifications & Experience:

    • Prior letting/property management experience
    • Strong customer service background
    • Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe
    • ARLA or equivalent property qualification preferred

    Key Skills & Competencies:

    • Excellent written and verbal communication skills
    • Confident engagement with various stakeholders
    • Proactive, problem-solving attitude
    • Adaptable, resilient, and able to manage pressure
    • Strong attention to detail and effective task prioritization
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