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i2i Recruitment Consultancy

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    Server Support

    Gloucestershire | i2i Recruitment Consultancy

    Job Details
    Category: I.T. & Communications
    Posted Yesterday

    Server Support

    Gloucester

    £24,200

    Do you love technology? Are you looking to progress your IT career with a market-leading, global organisation?This is a fantastic opportunity for you to join a busy and thriving company based in Gloucester. The Role

    • Answering emails, calls, and online chats in a positive and friendly manner
    • Taking ownership of support requests ensuring they are resolved to the customers' satisfaction
    • Upselling suitable products based on the customer's needs
    • Quickly identify problems that need to be escalated to the next level of support
    • Creating a record of each customer problem and administering the process
    • Educating the customer where possible, to reduce their need to contact support
    • Promote and provide support for new products
    • Maintain up-to-date knowledge of products, hosting technologies, and competitors
    • Working to targets to achieve SLA's

    The Candidate

    • Passion for the technology sector
    • Highly motivated and customer focused
    • Good organisational skills and have the ability to multitask
    • Excellent written and verbal communication

    What's in it for you?

    • 27 days annual leave + bank holidays
    • Hybrid working
    • Private healthcare and Life assurance
    • Cycle to work scheme
    • Free parking close to our offices in a vibrant city center location
    • Free soft drinks, fruit, and endless coffee!

    To take advantage of this fantastic opportunity please send your CV to Recruitment TODAY!If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

    Apply to this job.
    One step closer to getting hired!