49+ I2i Recruitment Consultancy Jobs

Server Support

Gloucester

£24,200

Do you love technology? Are you looking to progress your IT career with a market-leading, global organisation?This is a fantastic opportunity for you to join a busy and thriving company based in Gloucester. The Role

• Answering emails, calls, and online chats in a positive and friendly manner
• Taking ownership of support requests ensuring they are resolved to the customers' satisfaction
• Upselling suitable products based on the customer's needs
• Quickly identify problems that need to be escalated to the next level of support
• Creating a record of each customer problem and administering the process
• Educating the customer where possible, to reduce their need to contact support
• Promote and provide support for new products
• Maintain up-to-date knowledge of products, hosting technologies, and competitors
• Working to targets to achieve SLA's

The Candidate

• Passion for the technology sector
• Highly motivated and customer focused
• Good organisational skills and have the ability to multitask
• Excellent written and verbal communication

What's in it for you?

• 27 days annual leave + bank holidays
• Hybrid working
• Private healthcare and Life assurance
• Cycle to work scheme
• Free parking close to our offices in a vibrant city center location
• Free soft drinks, fruit, and endless coffee!

To take advantage of this fantastic opportunity please send your CV to Recruitment TODAY!If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.