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    Financial Services - Customer Service Advisor

    Leeds | Capita

    Job Details
    Category: Call Centre / CustomerService
    Posted Today
    Financial Services - Customer Service Advisor
    Location - Hybrid. (Leeds / Work from Home)

    This is one New Year's Resolution that will make a difference. New Year, New Job, New you!

    Do you have a passion for helping customers? Are you looking for a role that offers you the flexibility to work from home or the office?

    Join Capita as a Customer Service Advisor supporting Lloyds Banking Group and not only will you have the potential to earn circa. £22,000 in your first year, you will be presented with excellent opportunities to grow, develop and fast track your career!

    Our people make Capita a truly exciting and diverse workplace - we want you to bring your whole self to work, allowing your personality and skills to shine.

    Job title:

    Financial Services - Customer Service Advisor

    Job Description:

    The role:

    Supporting Lloyds Banking Group customers over the phone with their everyday banking needs.

    Taking ownership of enquiries & valuing each customer

    Creating a positive experience for both customer and client

    Making a real difference to people's lives

    What's in for you?

    The possibilities are endless! Choose a pathway to a career you want, with a culture built on developing from within. We can offer key support roles, management, training, the choice is yours!

    Salary up to £21,748.62 after 4 months

    The flexibility to work from home from home after 3 to 6 months with laptop provided

    Eligible for a "working in office" bonus equating to £500 at 3 and 6 months

    Flexible working hours to suit all lifestyles

    Our 'Perks at Work' include

    25% off cinema tickets at Cineworld, Odeon, Empire and Apollo

    Discounted Dining Cards offering up to 50% off food

    Discounted at home fitness plans and gym memberships

    Exclusive discounts stores including John Lewis, Currys PC World and many more

    Exclusive offers on Mobile phone contracts

    Who are we looking for?

    Excellent communication skills, understanding the needs of customers

    Great listeners!

    A genuine passion to help people in difficult circumstances

    The ability to problem solve and offer expert solutions

    Who are we?

    Capita Experience is built on over 40 years of understanding the market and customer needs. We have 20 UK-based call centres, where we recruit for roles such as customer service, sales, collections and complaint handling. A role with us will always be an exciting one with excellent opportunities to grow, develop and progress your career any way you see fit!

    Equal Opportunities

    We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.




    United Kingdom

    Time Type:

    Full time

    Contract Type:

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