183+ Jobs in Mid Glamorgan-United Kingdom

Job grade Executive Officer
Type of role Operational Delivery
Working pattern Flexible working, Full-time, Job share, Part-time some hybrid roles
Number of jobs available 100
Location Ty Taf Main Avenue, Treforest Industrial Estate Pontyprid CF37 5YN

Job summary

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and supports customers into work.

Job description

Do you have a positive attitude, a desire for public service and want to make a difference to people's lives?
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is yes, join us!

We have exciting, challenging, and rewarding roles available across DWP

We are looking for people who are customer focused, with the right skills, commitment, and capability to deliver an exceptional public service.

The DWP Executive Officer role is wide-ranging and diverse. You will be working with customers, employers, and colleagues through a combination of digital, telephone, and face-to-face contacts on a daily basis. To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer. You will also have the ability to manage difficult situations.

About us - Department for Work and Pensions - GOV.UK ()

Person specification

Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Typical duties may include:

• Providing excellent customer service in a variety of environments including contact centre and face-to-face.
• Making fact-based assessments regarding benefit entitlement.
• Assessing claims and dealing with inquiries from a variety of customers.
• Supporting the Department's aim to use digital means as the primary contact channel for all claimant services.
• Leading and managing a team to deliver excellent customer service, quality, and performance.
• Managing Departmental resources and reputation; this could include making spending decisions, ensuring value for money, confirming eligibility to receive appropriate benefits, line management of colleagues or managing communication with external partners.

Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world.

With great benefits including:

• Generous annual leave, plus bank holidays.
• Flexible working patterns available.
• Competitive maternity, paternity, and parental leave.
• A Civil Service pension with an average employer contribution of 27%.
• Employee Assistance with emphasis on wellbeing.
• Career and Personal Development through Operational Delivery Profession.
• Employee discount schemes.