59+ Jobs in South East-United Kingdom

Working for a major loss adjusting operation you will have management responsibility for around a team of 10-15 adjusters throughout the South of England, who deal with a portfolio of domestic and commercial losses up to £100,000 in value.

You will work from a home base, but be willing to travel throughout the South and your key responsibilities will be as follows:

• To manage the team to ensure they achieve SLA's, KPI's and financial targets.
• Manage complaints within agreed timescales.
• Allocate claims fairly to investigators to minimise travel time and provide even share of work.
• To check reports and repudiation letters to ensure quality of work.
• Attend appointments within SLA having completed pre visit enquiries in conjunction.
• Also to attend accompanied visits.
• To investigate loss and / or damage claims in detail using all external sources available and providing advice and assistance to policyholders and managing their expectations.
• Ensuring that all files are maintained in line with company policy using the appropriate standard documents. Electronic record and paper files are to be replicated.
• Validate policy cover in relation to the loss or damage. Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.
• Providing regular updates to Technicians, Insurers and Branches in accordance with internal processes and client service standards.
• MI reporting.
• Maintain awareness of Business Continuity programme and role within it.
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
• Actively seek to develop oneself and take responsibility for your own training and development.

About you:

• Candidates must be able to demonstrate previous experience within a loss adjusting environment and ideally have some management or supervisory experience.
• Progression toward professional qualifications would be advantageous, but not essential.
• You must have the ability to work at part of a team and motivate the team to ensure they provide a quality value added service.
• Candidates must have excellent communication and customer service skills, along with a positive attitude to solving problems.
• Finally it is essential you have excellent organisational skills.